Troubleshooting Email Deliverability on Various Platforms

Troubleshooting Email Deliverability on Various Platforms

Email deliverability issues can disrupt your business communication and customer relations. Whether you're not receiving emails or your sent messages are not reaching their intended recipients, there are steps you can take to troubleshoot. Here are some tips to help you address email deliverability issues on various platforms.


Step 1: Verify Your Email Settings


The first step to troubleshooting email deliverability issues is to check your email settings. Make sure you've set up your email client correctly and that your email server settings (SMTP, IMAP, POP3) are correct.


Step 2: Check Your Spam or Junk Folder


Sometimes, emails might be incorrectly flagged as spam. Check your spam or junk mail folder to see if the emails are landing there. If they are, mark them as "not spam" to prevent future emails from going to the spam folder.


Step 3: Verify Your MX Records


MX (Mail Exchanger) records are DNS settings that direct your email to the servers hosting your mailbox. Incorrect MX records can cause email delivery issues. Confirm that your MX records are set up correctly for your email provider. Most providers offer tools or documentation to verify these settings.


Troubleshooting on Specific Platforms


Gmail


Use Google's Postmaster Tools to analyze your email performance and identify issues that might be affecting your email deliverability.


Ensure your email hasn't been accidentally marked as spam. If it has, Gmail will learn from this action and should deliver future emails to your inbox.


Make sure you have not accidentally blocked the sender or marked their emails as spam.


Outlook


Use Microsoft's SNDS (Sender Network Data Services) and Smart Network Data Services to get data about the reputation of your sending IP.


Check your "Junk Email" folder for the missing emails. If found, mark them as "not junk".


Review your blocked sender list to ensure the sender's email address is not on the list.


Yahoo Mail


Use Yahoo's Postmaster Tools to check your sender reputation and other deliverability issues.


Check your spam folder and filters to ensure emails are not being misdirected.


Review your blocked address list to make sure you haven't blocked the sender's email address.


Step 4: Use an Email Deliverability Tool


There are several online tools, like Mail Tester, MXToolbox, and IsNotSpam, that can help diagnose email deliverability issues. These tools can give you insights into whether your emails are being flagged as spam and if your domain is being blacklisted.


Step 5: Reach Out to Your Email Service Provider


If the issue persists after going through these steps, it may be time to reach out to your email service provider. They may have more detailed logs or resources to help identify the issue.


Remember, maintaining good email practices, such as keeping your email lists clean, avoiding spammy content, and correctly setting up SPF, DKIM, and DMARC records can greatly improve your email deliverability.


As always, if you need more assistance, feel free to reach out to our support team.


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